Outage in UiPath

OpenAI models outage for US region - multiple services affected

Resolved Major
May 02, 2025 - Started about 19 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing an outage with some OpenAI models, the following services are impacted: Communications Mining Document Understanding UI Automation Healing Agent Autopilot for Developers Agents
Components affected
UiPath Document-Understanding
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 05/03/2025 01:10AM

This incident has been resolved.

MONITORING about 19 hours ago - at 05/02/2025 11:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 19 hours ago - at 05/02/2025 11:16PM

The upstream service provider has confirmed they are aware of the issue, and they have begun investigating.

IDENTIFIED about 19 hours ago - at 05/02/2025 11:12PM

The issue is caused by an outage with our upstream AI model provider, we are working with them to identify a solution

INVESTIGATING about 19 hours ago - at 05/02/2025 11:11PM

We are experiencing an outage with some OpenAI models, the following services are impacted:
Communications Mining
Document Understanding
UI Automation
Healing Agent
Autopilot for Developers
Agents

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