Outage in UiPath

Multiple Regions - Agents - Issue with Conversational agents in Agent Instance Management

Resolved Major
January 13, 2026 - Started about 5 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Our team is investigating issues accessing conversational agents through Agent instance Management. Affected Regions: - Europe - US - Japan - Australia - Canada - Singapore - Delayed US - Delayed EU - India - UK - Switzerland - UAE

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 01/14/2026 01:34AM

The issue has been resolved and all systems are operational. Thank you for your patience.

MONITORING about 1 hour ago - at 01/14/2026 01:24AM

The fix has been successfully deployed to all regions. We are currently monitoring the service to ensure stability and verify that the issue is fully resolved.

IDENTIFIED about 2 hours ago - at 01/14/2026 12:20AM

Remediation is progressing. We have completed the fix rollout for the Canada, India, and UK regions and are monitoring them for stability. Deployment to the remaining regions is currently underway.

IDENTIFIED about 3 hours ago - at 01/13/2026 11:06PM

Remediation is ongoing. We are currently awaiting the completion of the fix rollout. We appreciate your patience as we work to restore service.

IDENTIFIED about 5 hours ago - at 01/13/2026 09:55PM

We have identified the root cause of the issue and are working on a resolution. We will provide updates as progress is made.

INVESTIGATING about 5 hours ago - at 01/13/2026 09:05PM

Our team is investigating issues accessing conversational agents through Agent instance Management.

Affected Regions:
- Europe
- US
- Japan
- Australia
- Canada
- Singapore
- Delayed US
- Delayed EU
- India
- UK
- Switzerland
- UAE

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