Outage in UiPath
Europe – Agents Service – Degraded Performance
Resolved MajorIncident Report
Summary AI Generated
UiPath's Agents service experienced degraded performance for customers using Anthropic Sonnet 3.5v1 due to an issue with their cloud service provider. The incident lasted 1.4 hours and was resolved after the cloud provider confirmed they had fully addressed the underlying problem on their end. Service performance stabilized and returned to normal operation.
Customers using Anthropic Sonnet 3.5v1 may experience issues with the Agents service. The issue has been identified with our cloud service provider, and we are actively working with them to resolve it as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 02/23/2026 11:36AM
Our cloud service provider has confirmed that the issue on their end has been fully resolved. Our service has fully recovered and is stable.
MONITORING
about 17 hours ago - at 02/23/2026 11:01AM
We are currently not observing new errors related to this issue, and service performance appears to be stabilizing. However, the underlying root cause has not yet been fully confirmed by our cloud service provider. We continue to work closely with them to validate the cause and ensure a complete and sustained resolution.
We will share further updates as more information becomes available.
IDENTIFIED
about 18 hours ago - at 02/23/2026 10:13AM
Customers using Anthropic Sonnet 3.5v1 may experience issues with the Agents service. The issue has been identified with our cloud service provider, and we are actively working with them to resolve it as quickly as possible.
Latest UiPath outages
Canada - Document Understanding - Users unable to Classify and/or Extract documents - about 2 hours ago
Canada - Document Understanding - Intermittent 500s - about 10 hours ago
Multiple Regions - Orchestrator - Traces UI is not loading for some customers in Orchestrator - about 12 hours ago
Europe – Agents Service – Degraded Performance - about 18 hours ago
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