Outage in UiPath
Multiple Regions - Integration Service -
Resolved MajorIncident Report
Summary AI Generated
UiPath's Integration Service connectors for the AI Trust Layer "Bring Your Own" (BYO) feature experienced an outage from February 26, 2026 1:30 PM UTC to February 27, 2026 3:40 PM UTC, caused by the inability to retrieve required connection details at runtime. Customers using BYO LLM configurations for Agents, GenAI Activities, and other agentic products encountered workflow failures due to failed requests to their external models. The issue has been resolved and service is fully restored, though affected workflows may need to be manually re-run.
Starting at 2/26/2026 1:30 PM UTC to 2/27/2026 3:40 PM UTC
We experienced an incident affecting Integration Service connectors used by the AI Trust Layer “Bring Your Own” (BYO) feature.
Customers using BYO LLM/LLM Configurations to power Agents, GenAI Activities, or other agentic products may have encountered workflow failures during the impacted period.
The issue occurred because we were unable to retrieve required connection details at runtime, resulting in failed requests to customer-configured external models.
The issue has been identified and resolved. Service is fully restored, though workflows that failed during the incident window may need to be re-run. We continue to monitor the system to ensure stability.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/27/2026 05:12PM
Starting at 2/26/2026 1:30 PM UTC to 2/27/2026 3:40 PM UTC
We experienced an incident affecting Integration Service connectors used by the AI Trust Layer “Bring Your Own” (BYO) feature.
Customers using BYO LLM/LLM Configurations to power Agents, GenAI Activities, or other agentic products may have encountered workflow failures during the impacted period.
The issue occurred because we were unable to retrieve required connection details at runtime, resulting in failed requests to customer-configured external models.
The issue has been identified and resolved. Service is fully restored, though workflows that failed during the incident window may need to be re-run. We continue to monitor the system to ensure stability.
MONITORING
about 2 months ago - at 02/27/2026 04:33PM
Starting at 2/26/2026 1:30 PM UTC to 2/27/2026 3:40 PM UTC
We experienced an incident affecting Integration Service connectors used by the AI Trust Layer “Bring Your Own” (BYO) feature.
Customers using BYO LLM/LLM Configurations to power Agents, GenAI Activities, or other agentic products may have encountered workflow failures during the impacted period.
The issue occurred because we were unable to retrieve required connection details at runtime, resulting in failed requests to customer-configured external models.
The issue has been identified and resolved. Service is fully restored, though workflows that failed during the incident window may need to be re-run. We continue to monitor the system to ensure stability.
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