Outage in Umbraco Cloud

Issues regarding deployment of upgrades for Hearcore

Resolved Major
March 21, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Need to monitor Umbraco Cloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Umbraco Cloud, and never miss an outage again.
Start Free Trial

Outage Details

While deploying the latest upgrades for CMS 8.18.6 and Deploy 4.7.4, we discovered a significant regression of uptimes for Heartcore projects. We are currently investigating the issue and will start restoring websites as soon as we find the issue. We will provide an update no later than 12.00 DK time.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/21/2023 02:08PM

We've just concluded the last rounds of checks and reporting, and we are back to normal.

Again we are sorry for the inconvenience that you might have had, and if you are experiencing any Heartcore issues, please reach out to support.

MONITORING almost 2 years ago - at 03/21/2023 01:01PM

All of our telemetries are reporting that we are back to normal.

We will keep monitoring the sites for now, to ensure that everything is as it seems. If you are having issues, please reach out to support.

We are sorry for the inconvenience that you might have had.

MONITORING almost 2 years ago - at 03/21/2023 12:29PM

We have started rolling out a fix for all affected Heartcore Projects, and we start to see a positive trend in our monitoring.

IDENTIFIED almost 2 years ago - at 03/21/2023 11:45AM

We have identified a fix, and we'll start rolling out new releases to Heartcore shortly.

Next update no later than 1500 DK Time

IDENTIFIED almost 2 years ago - at 03/21/2023 10:49AM

We have identified the issue with one of the dependencies

Issue:
- Heartcore has an assembly redirect for System.Diagnostics.DiagnosticSource to version 4.0.3.1
- The latest CMS patch upgrades System.Diagnostics.DiagnosticSource to version 4.6.25519.3
- The assembly redirect in web.config still points to 4.0.3.1

We are still deciding on a course of action.

INVESTIGATING almost 2 years ago - at 03/21/2023 10:07AM

While deploying the latest upgrades for CMS 8.18.6 and Deploy 4.7.4, we discovered a significant regression of uptimes for Heartcore projects.

We are currently investigating the issue and will start restoring websites as soon as we find the issue.

We will provide an update no later than 12.00 DK time.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime