Outage in Umbraco Cloud

Intermittent Umbraco ID login failures

Resolved Major
October 09, 2025 - Started 25 days ago - Lasted about 8 hours
Official incident page

Incident Report

We see an increase in login failures to Umbraco ID. Some users are affected. We're currently investigating the issue.
Components affected
Umbraco Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/09/2025 05:04PM

This incident has been resolved.

MONITORING 24 days ago - at 10/09/2025 02:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 25 days ago - at 10/09/2025 09:43AM

We’ve identified the root cause of intermittent login failures affecting some users authenticating via Umbraco ID. The issue stems from a downstream provider, and we’re working with them to restore full functionality.
As a workaround, affected users may be able to log in successfully by trying again after a short while.

INVESTIGATING 25 days ago - at 10/09/2025 09:12AM

We see an increase in login failures to Umbraco ID. Some users are affected. We're currently investigating the issue.

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