Outage in Umbraco Cloud

Users Unable to Clone Repositories or Access Kudu

Resolved Minor
October 06, 2025 - Started 3 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are investigating an issue where customers are unable to clone down their environments or access Kudu (SCM sites). Affected users receive a 500 status code with Cloudflare Worker error (Error 1101) when attempting to access their environment's SCM endpoint. Our engineering team has confirmed the issue can be reproduced and it appears to affect multiple regions (including EU West). We will provide further updates as soon as more information is available.
Components affected
Umbraco Cloud Umbraco Services

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/07/2025 07:59AM

This incident has been resolved.

MONITORING 3 months ago - at 10/06/2025 07:26PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 10/06/2025 07:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 10/06/2025 06:36PM

We are investigating an issue where customers are unable to clone down their environments or access Kudu (SCM sites). Affected users receive a 500 status code with Cloudflare Worker error (Error 1101) when attempting to access their environment's SCM endpoint. Our engineering team has confirmed the issue can be reproduced and it appears to affect multiple regions (including EU West). We will provide further updates as soon as more information is available.

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