Outage in Umbraco Cloud
Umbraco Cloud Service Disruption
Resolved Major
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Outage Details
We have identified an upstream provider incident affecting the Umbraco Cloud website hosting.
Internal hostnames in the format project.{region}.umbraco.io are currently responding with 500 internal server errors.
Custom hostnames continue working.
We will continue to monitor this incident and provide an update within an hour.
Components affected
Umbraco Cloud Website Hosting Umbraco Cloud Umbraco Cloud Umbraco Heartcore Umbraco Cloud Umbraco Heartcore Services Umbraco Cloud Umbraco Services Umbraco Cloud Umbraco Heartcore - APILatest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 06/12/2025 09:18PM
Umbraco Cloud services have been restored and are now operational.
This incident is resolved.
MONITORING
8 days ago - at 06/12/2025 08:23PM
We are now beginning to see services restored.
Internal hostnames are resolving as expected and Heartcore REST and GraphQL APIs are responding as normal.
We will continue to monitor the incident for any changes.
IDENTIFIED
8 days ago - at 06/12/2025 08:09PM
Umbraco Cloud services continue to be impacted by a service disruption.
We are continuing to monitor the incident for any changes from our service partner.
We will provide an update within an hour.
IDENTIFIED
8 days ago - at 06/12/2025 07:01PM
We have identified an upstream provider incident affecting the Umbraco Cloud website hosting.
Internal hostnames in the format project.{region}.umbraco.io are currently responding with 500 internal server errors.
Custom hostnames continue working.
Heartcore REST and GraphQL APIs are also affected, responding with 500 internal server errors.
We will continue to monitor this incident and provide an update within an hour.
The incident began at 20:20 CEST
IDENTIFIED
8 days ago - at 06/12/2025 06:47PM
We have identified an upstream provider incident affecting the Umbraco Cloud website hosting.
Internal hostnames in the format project.{region}.umbraco.io are currently responding with 500 internal server errors.
Custom hostnames continue working.
We will continue to monitor this incident and provide an update within an hour.
The incident began at 20:20 CEST
IDENTIFIED
8 days ago - at 06/12/2025 06:32PM
We have identified an upstream provider incident affecting the Umbraco Cloud website hosting.
Internal hostnames in the format project.{region}.umbraco.io are currently responding with 500 internal server errors.
Custom hostnames continue working.
We will continue to monitor this incident and provide an update within an hour.
Latest Umbraco Cloud outages
Umbraco Heartcore - Notification Emails Not Being Sent on Workflow or Content Updates - about 1 month ago
Heartcore Rest API and Preview API not applying create/update/delete content operations - about 1 month ago
Umbraco Cloud - Unable to create new environments - about 1 month ago
Unable to delete environments - 2 months ago
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