Outage in Umbraco Cloud
Umbraco Cloud Service Disruption
Resolved MajorIncident Report
We have identified an upstream provider incident affecting the Umbraco Cloud website hosting.
Internal hostnames in the format project.{region}.umbraco.io are currently responding with 500 internal server errors.
Custom hostnames continue working.
We will continue to monitor this incident and provide an update within an hour.
Components affected
Umbraco Cloud Website Hosting Umbraco Cloud Umbraco Cloud Umbraco Heartcore Umbraco Cloud Umbraco Heartcore Services Umbraco Cloud Umbraco Services Umbraco Cloud Umbraco Heartcore - APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/12/2025 09:18PM
Umbraco Cloud services have been restored and are now operational.
This incident is resolved.
MONITORING
10 months ago - at 06/12/2025 08:23PM
We are now beginning to see services restored.
Internal hostnames are resolving as expected and Heartcore REST and GraphQL APIs are responding as normal.
We will continue to monitor the incident for any changes.
IDENTIFIED
10 months ago - at 06/12/2025 08:09PM
Umbraco Cloud services continue to be impacted by a service disruption.
We are continuing to monitor the incident for any changes from our service partner.
We will provide an update within an hour.
IDENTIFIED
10 months ago - at 06/12/2025 07:01PM
We have identified an upstream provider incident affecting the Umbraco Cloud website hosting.
Internal hostnames in the format project.{region}.umbraco.io are currently responding with 500 internal server errors.
Custom hostnames continue working.
Heartcore REST and GraphQL APIs are also affected, responding with 500 internal server errors.
We will continue to monitor this incident and provide an update within an hour.
The incident began at 20:20 CEST
IDENTIFIED
10 months ago - at 06/12/2025 06:47PM
We have identified an upstream provider incident affecting the Umbraco Cloud website hosting.
Internal hostnames in the format project.{region}.umbraco.io are currently responding with 500 internal server errors.
Custom hostnames continue working.
We will continue to monitor this incident and provide an update within an hour.
The incident began at 20:20 CEST
IDENTIFIED
10 months ago - at 06/12/2025 06:32PM
We have identified an upstream provider incident affecting the Umbraco Cloud website hosting.
Internal hostnames in the format project.{region}.umbraco.io are currently responding with 500 internal server errors.
Custom hostnames continue working.
We will continue to monitor this incident and provide an update within an hour.
Latest Umbraco Cloud outages
Heartcore GraphQL and REST API elevated error rates - about 2 months ago
Users Unable to Sign In to Umbraco ID - 5 months ago
Umbraco ID Disruption - 6 months ago
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