Outage in Unbabel

Unbabel Interface with degraded performance

Resolved Minor
June 25, 2025 - Started 4 months ago - Lasted about 2 hours

Incident Report

Unbabel Interface for chat and tickets is currently experiencing performance issues. The behaviour of the interface may be erratic. Long loading times are being observed. It is still possible to request translations. We are currently investigating this incident.
Components affected
Unbabel Interface Tickets Unbabel Interface Chat

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Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 06/25/2025 01:56PM

Unbabel Interface for chat and tickets is currently experiencing performance issues. The behaviour of the interface may be erratic. Long loading times are being observed. It is still possible to request translations. We are currently investigating this incident.

MONITORING 4 months ago - at 06/25/2025 03:36PM

We implemented a fix and are currently monitoring the result.

Latest Unbabel outages

Issues with customer.happiness@unbabel.com email - 1 day ago
Degraded performance due to ongoing AWS outage - 13 days ago
Service down due to AWS incident - 13 days ago
Issues with Zendesk and Freshdesk integration - about 2 months ago
Issues with chat translations - 5 months ago

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