Outage in Unbabel

Cloudflare is experiencing some issues that are affecting our platforms.

Resolved Minor
November 18, 2025 - Started about 2 months ago - Lasted about 6 hours

Incident Report

Cloudflare has implemented a fix. We continue to monitor for errors to ensure all services are back to normal.
Components affected
Unbabel Salesforce Live Agent Unbabel Zendesk Chat Unbabel Interface Tickets Unbabel Portal Unbabel Zendesk Support Unbabel Interface Chat Unbabel Salesforce Service Cloud

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Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 11/18/2025 02:55PM

Cloudflare has implemented a fix. We continue to monitor for errors to ensure all services are back to normal.

IDENTIFIED about 2 months ago - at 11/18/2025 12:14PM

We are continuing to work on a fix for this incident.

Latest Unbabel outages

Problems logging into Customer Portal - about 2 months ago
Unbabel Portal down - about 2 months ago
Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issues - about 2 months ago
Issues with customer.happiness@unbabel.com email - 2 months ago
Degraded performance due to ongoing AWS outage - 3 months ago

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