Outage in Unbabel

Translation processing delays

Minor

July 31, 2026 - Started about 6 hours ago

Incident Report

We continue to observe degraded translation processing, but rest assured this investigation is being prioritised by our teams. We apologise for the inconvenience.

Components affected

Unbabel Zendesk Guide Unbabel Salesforce Live Agent Unbabel Zendesk Chat Unbabel Interface Tickets Unbabel Salesforce KB Unbabel Zendesk Support Unbabel Freshdesk Unbabel Kustomer Unbabel Interface Chat Unbabel Salesforce Service Cloud Unbabel Wix Answers Unbabel Intercom Unbabel On Demand

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Latest Updates ( sorted recent to last )

INVESTIGATING about 6 hours ago - at 07/31/2026 08:01AM

We continue to observe degraded translation processing, but rest assured this investigation is being prioritised by our teams. We apologise for the inconvenience.

MONITORING about 4 hours ago - at 07/31/2026 09:44AM

The team was able to stabilize the different systems and new translation requests should complete normally.Unbabel will proceed to recover stuck translations. These are requests performed since circa 1.30 am UTC time. Note: chat translations will not be recovered and should be requested again where neccessary.

INVESTIGATING about 7 hours ago - at 07/31/2026 07:14AM

We're experiencing translation processing failures intermittently, we have our teams actively investigating and will report back asap. Thank you for understanding.

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