Outage in Unbabel
New tickets / conversations for email and chat not translating
Resolved Minor
May 06, 2026 - Started about 1 month ago
- Lasted 22 minutes
Incident Report
For integrations relying on language detection, new conversations and tickets are failing to translate. Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually.We are currently investigating this incident.
Components affected
Unbabel Salesforce Live Agent Unbabel Zendesk Chat Unbabel Zendesk Support Unbabel Freshdesk Unbabel Kustomer Unbabel Salesforce Service Cloud Unbabel IntercomTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 1 month ago - at 05/06/2026 09:48AM
For integrations relying on language detection, new conversations and tickets are failing to translate. Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually.We are currently investigating this incident.
IDENTIFIED
about 1 month ago - at 05/06/2026 10:09AM
We are continuing to work on a fix for this incident.
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