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The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention.
We implemented a fix and are currently monitoring the result.
Unbabel for Zendesk and Freshdesk integrations are currently seeing issues. The message points to lack of agent authorization. We are currently investigating this incident.
The issue was tracked to a problem with one database responsible for the integrations. We are continuing to work on a fix for this incident.
This issue is also affecting the Translator CAT tool Polyglot.
It seems the issue also affects Unbabel for Intercom. We are continuing to work on a fix for this incident.
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