Outage in Unbabel
Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issues
Resolved Major
November 17, 2025 - Started about 2 months ago
- Lasted about 7 hours
Incident Report
The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 months ago - at 11/17/2025 09:39PM
The team has been working on the incident non-stop, however its complexity has not allowed us to recover yet. The matter remains a top priority for which Unbabel is allocating full attention.
MONITORING
about 2 months ago - at 11/17/2025 11:07PM
We implemented a fix and are currently monitoring the result.
INVESTIGATING
about 2 months ago - at 11/17/2025 04:32PM
Unbabel for Zendesk and Freshdesk integrations are currently seeing issues. The message points to lack of agent authorization. We are currently investigating this incident.
IDENTIFIED
about 2 months ago - at 11/17/2025 04:35PM
The issue was tracked to a problem with one database responsible for the integrations. We are continuing to work on a fix for this incident.
MONITORING
about 2 months ago - at 11/17/2025 05:16PM
This issue is also affecting the Translator CAT tool Polyglot.
IDENTIFIED
about 2 months ago - at 11/17/2025 07:09PM
It seems the issue also affects Unbabel for Intercom. We are continuing to work on a fix for this incident.
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