Outage in Unbabel
Service down due to AWS incident
Resolved Major
October 20, 2025 - Started 6 months ago
- Lasted about 2 hours
Incident Report
We are being impacted by this AWS incident - u003chttps://health.aws.amazon.com/health/statusu003eThe team is trying to recover the services as soon as possible.
Components affected
Unbabel Unbabel Zendesk Guide Unbabel Salesforce Live Agent Unbabel Zendesk Chat Unbabel Interface Tickets Unbabel Portal Unbabel Community Portal Unbabel Salesforce KB Unbabel Zendesk Support Unbabel Freshdesk Unbabel Kustomer Unbabel Interface Chat Unbabel Salesforce Service Cloud Unbabel Wix Answers Unbabel Intercom Unbabel On DemandTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
6 months ago - at 10/20/2025 08:48AM
We are being impacted by this AWS incident - u003chttps://health.aws.amazon.com/health/statusu003eThe team is trying to recover the services as soon as possible.
INVESTIGATING
6 months ago - at 10/20/2025 07:26AM
We are currently investigating this incident.
MONITORING
6 months ago - at 10/20/2025 10:01AM
AWS is recovering and we are seeing significant signs of improvement.
Latest Unbabel outages
Problems logging into Customer Portal - 5 months ago
Unbabel Portal down - 5 months ago
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