Outage in Unbabel
Service down due to AWS incident
Resolved Major
October 20, 2025 - Started 13 days ago
- Lasted about 2 hours
Incident Report
We are being impacted by this AWS incident - u003chttps://health.aws.amazon.com/health/statusu003eThe team is trying to recover the services as soon as possible.
Components affected
Unbabel Unbabel Zendesk Guide Unbabel Salesforce Live Agent Unbabel Zendesk Chat Unbabel Interface Tickets Unbabel Portal Unbabel Community Portal Unbabel Salesforce KB Unbabel Zendesk Support Unbabel Freshdesk Unbabel Kustomer Unbabel Interface Chat Unbabel Salesforce Service Cloud Unbabel Wix Answers Unbabel Intercom Unbabel On DemandNeed to monitor Unbabel outages?
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Latest Updates ( sorted recent to last )
IDENTIFIED
13 days ago - at 10/20/2025 08:48AM
We are being impacted by this AWS incident - u003chttps://health.aws.amazon.com/health/statusu003eThe team is trying to recover the services as soon as possible.
INVESTIGATING
13 days ago - at 10/20/2025 07:26AM
We are currently investigating this incident.
MONITORING
13 days ago - at 10/20/2025 10:01AM
AWS is recovering and we are seeing significant signs of improvement.
Latest Unbabel outages
Issues with customer.happiness@unbabel.com email - 1 day ago
Degraded performance due to ongoing AWS outage - 13 days ago
Issues with Zendesk and Freshdesk integration - about 2 months ago
Unbabel Interface with degraded performance - 4 months ago
Issues with chat translations - 5 months ago
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