Staff login or access issues

We are aware of issues regarding accessing staff accounts and/or access issues to certain services.

This is actively being investigated and is raised as a high priority incident.

Impacted services:

Hubstar
M365 - Distribution groups
Printing
Sharepoint sites/channels
SITS client
SyllabusPlus
T4
Teams/SharePoint sites

If you're still experiencing issues accessing any services, please contact IT Services via:
https://uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx

IT Services continue to investigate these ongoing issues and apologise if you are still affected.

Please note that some of these issues may be related to organisational moves for staff due to work being done with Role Families - these issues may need to be handled separately if issues continue following resolution of the underlying cause.

IT Services continue to investigate this as a high priority incident.

Confirmation that some access issues have been resolved

Other issues however are ongoing but we are closer to resolving the integration element.

We have now made some updates to the back-end data and this data sync will be running overnight

We will be communicating again with affected individuals tomorrow morning (07/08) to check whether these updates have had a positive effect on the issues that have been experienced

Data sync has taken place overnight and initial results show an improvemnt in access to some services.

IT Service Desk reviewing situation on a case by case basis and liaising with individual users regarding access.

If you have raised a ticket through the Halo system and have since regained access please can you reply to your ticket accordingly.

The data sync has now completed on the back-end.

However, due to Confirmation & Clearing operations over the weekend, syncing the data onto live systems has been paused until Monday where more extensive IT support is available.

IT Service Desk will continue reviewing access cases individually.

Please update your IT ticket if your access has been restored, or if your issues are persisting.