Churchill Telephony issues

We're aware of Telephony issues impacting LVS services in the Churchill building at Langford.

The relevant teams are working on finding a resolution with the 3rd party supplier.

We'll provide further updates shortly.

If you're experiencing these Telephony issues, please can you get in touch with the IT Service Desk or raise this on Halo:

https://www.bristol.ac.uk/it-services/contacts/

A technical support call for engineers from UoB IT and the relevant third parties to confirm resolution is taking place this morning.

We'll provide further updates following this call.

A potential workaround has been provided by the relevant third parties.

This will be tested in controlled conditions to avoid further disruption, and monitored following successful implementation.

Further updates to follow after next support call at 4pm.

Some issues have been resolved following the implementation of the workaround, but others remain.

We continue to liaise with the relevant 3rd parties to drive resolution.

Further testing of potential fixes will be completed tomorrow.

Further updates following the next support call at 10am.

Some Telephony issues persist but progress has been made in identifying where the issues lie.

We continue to liaise with our 3rd parties to resolve these issues.

The most impacting Telephony issues for LVS should now be resolved.

However, smaller ongoing issues are still present and need further troubleshooting.

Further support will be present on site at Langford from the 2nd of September - please continue to raise telephony issues with the IT Service Desk:

https://www.bristol.ac.uk/it-services/contacts/