Outage in Upserve

Support Chat Option Unavailable - 3/30

Resolved Minor

March 30, 2023 - Started almost 3 years ago - Lasted 30 minutes
Official incident page

Incident Report

Lightspeed U-Series technical operations team is actively investigating reports of chat-based support experiencing connectivity issues due to a Third Party partner. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure and remains 100% functional.

Components affected

Upserve Support

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 03/30/2023 08:01PM

Our 3rd party chat provider, has resolved an incident with their chat service. Customers contacting Upserve support via chat will now able to reach a support agent in-app or on help.upserve.com. Upserve platform infrastructure is and remains 100% functional

MONITORING almost 3 years ago - at 03/30/2023 07:56PM

Our 3rd party chat provider, has resolved an incident with their chat service. Customers contacting U-Series support via chat will now able to reach a support agent in-app or on help.upserve.com. U-Series platform infrastructure is and remains 100% functional.

INVESTIGATING almost 3 years ago - at 03/30/2023 07:33PM

Lightspeed U-Series technical operations team is actively investigating reports of chat-based support experiencing connectivity issues due to a Third Party partner.

Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure and remains 100% functional.

Latest Upserve outages

Service Interruption: Chat, Phone Support & other systems - 3 months ago

6/12/2025 - 8 months ago

5/27/2025 hq.upserve.com Currently Unavailable - 8 months ago

4/29/2025 Reporting Delay for a subset customers - 9 months ago

1/29/25 Online Ordering - about 1 year ago

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