Outage in Urban Sharing

Issues with payment services

Resolved Major
August 10, 2023 - Started over 1 year ago - Lasted about 11 hours
Official incident page

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Outage Details

We're currently investigating issues with payment systems and various operations like purchases and card management
Components affected
Urban Sharing Payment services
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/10/2023 07:15PM

Previously failed or missed payments should now be resolved and all orders updated. There are still some small residual issues with payment method management for a small subset of users that should resolve itself by tomorrow morning.

MONITORING over 1 year ago - at 08/10/2023 08:50AM

Fix has been implemented and should restore normal operation. We're working on correcting previously failed payments.

IDENTIFIED over 1 year ago - at 08/10/2023 08:39AM

Issue has been identified, we're working on corrections

INVESTIGATING over 1 year ago - at 08/10/2023 08:27AM

We're currently investigating issues with payment systems and various operations like purchases and card management

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