Outage in Urban Sharing

IoT VPN Down

Resolved Major
October 31, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We're seeing connectivity issues with one of our IoT communication partners' VPN connection to our systems, and as a result bike controllers in some systems are unable to communicate and unlock. This affects LOVELO Rouen and MEVO Gdansk systems.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/31/2023 08:54PM

Telit has resolved their VPN issues and connectivity resumed. Vehicles will start coming online and becoming available within the next minutes.

IDENTIFIED over 1 year ago - at 10/31/2023 08:22PM

We're still waiting for resolution from our VPN partner, Telit. Cited reasons being maintenance operations.

IDENTIFIED over 1 year ago - at 10/31/2023 07:25PM

We're seeing connectivity issues with one of our IoT communication partners' VPN connection to our systems, and as a result bike controllers in some systems are unable to communicate and unlock.
This affects LOVELO Rouen and MEVO Gdansk systems.

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