Outage in UserTesting

Issues connecting audio from computer in Live Conversations when note-taking is enabled

Resolved Minor
June 27, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of issues being reported when moderators attempt to connect the computer audio in Live Conversation. We have already identified the issue and will be deploying a fix very soon. Joining with the Zoom Client or without note-taking enabled works correctly.
Components affected
UserTesting Live Conversations

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/27/2024 01:27PM

The issue has been resolved. Joining with audio from the computer as a Moderator with note-taking enabled is working correctly again. Thank you for your patience and apologies for the inconvenience.

IDENTIFIED over 1 year ago - at 06/27/2024 10:55AM

We are aware of issues being reported when moderators attempt to connect the computer audio in Live Conversation. We have already identified the issue and will be deploying a fix very soon. Joining with the Zoom Client or without note-taking enabled works correctly.

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