Outage in UserTesting

Issues connecting audio from computer in Live Conversations when note-taking is enabled

Resolved Minor
June 27, 2024 - Started 7 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of issues being reported when moderators attempt to connect the computer audio in Live Conversation. We have already identified the issue and will be deploying a fix very soon. Joining with the Zoom Client or without note-taking enabled works correctly.
Components affected
UserTesting Live Conversations
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 06/27/2024 01:27PM

The issue has been resolved. Joining with audio from the computer as a Moderator with note-taking enabled is working correctly again. Thank you for your patience and apologies for the inconvenience.

IDENTIFIED 7 days ago - at 06/27/2024 10:55AM

We are aware of issues being reported when moderators attempt to connect the computer audio in Live Conversation. We have already identified the issue and will be deploying a fix very soon. Joining with the Zoom Client or without note-taking enabled works correctly.

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