Outage in UserTesting
We are investigating an issue uploading videos with our iOS app
Resolved MajorIncident Report
The most recent update to our iOS app (version 10.31 today) has an issue preventing users from uploading their videos
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/04/2025 11:58AM
This incident has been resolved.
MONITORING
1 day ago - at 11/03/2025 10:09PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 11/03/2025 09:54PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 11/03/2025 07:49PM
We've taken steps to mitigate the impact of this issue, removing version 10.31 from the app store. Please note while we work to fix this bug, previewing mobile tests in the dashboard might not work, and some iOS sessions might take a little longer to complete.
INVESTIGATING
2 days ago - at 11/03/2025 06:01PM
The most recent update to our iOS app (version 10.31 today) has an issue preventing users from uploading their videos
Latest UserTesting outages
Issues when duplicating certain study types - 12 days ago
Temporary Slowness Notice - 16 days ago
Issue affecting the video player - 26 days ago
Delayed Payments - about 1 month ago
Some contributors are unable to log into the UserTesting mobile application - about 1 month ago
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