Outage in UserTesting
Mobile login issue
Resolved MinorIncident Report
Summary AI Generated
UserTesting experienced a mobile login issue where participants encountered "Invalid credentials" errors when attempting to log in on mobile devices. The incident affected the Tester Dashboard, iOS Recorder, and Android Recorder components. The issue was resolved after 26 minutes of investigation.
We are currently investigating an issue where participants on mobile devices may see an “Invalid credentials” error when trying to log in.
Components affected
UserTesting Tester Dashboard UserTesting iOS Recorder UserTesting Android RecorderTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 05/21/2026 07:48PM
This incident has been resolved.
INVESTIGATING
about 14 hours ago - at 05/21/2026 07:25PM
We are currently investigating an issue where participants on mobile devices may see an “Invalid credentials” error when trying to log in.
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