Outage in UserTesting
Hidden Observers stream
Resolved MinorIncident Report
Summary AI Generated
UserTesting experienced a 2.1-hour incident where hidden observers could not access video streams during Live Conversations sessions. Users were provided a temporary workaround to join sessions as co-moderators to maintain access to the stream functionality. The issue was identified, fixed, and fully resolved after a monitoring period.
We are currently investigating an issue where the stream for hidden observers is not available during Live Conversations.
As a temporary workaround, users can join the session as co-moderators to access the stream.
We will provide further updates as soon as more information becomes available.
Components affected
UserTesting Live ConversationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/04/2026 08:48PM
This incident has been resolved.
MONITORING
1 day ago - at 05/04/2026 08:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 05/04/2026 07:20PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 05/04/2026 06:45PM
We are currently investigating an issue where the stream for hidden observers is not available during Live Conversations.
As a temporary workaround, users can join the session as co-moderators to access the stream.
We will provide further updates as soon as more information becomes available.
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