Outage in UserTesting
AI Study creation does not appear to be working.
Resolved MajorIncident Report
Summary AI Generated
UserTesting experienced a major incident where AI Study creation functionality was not working, affecting the Test Launch Flow. The issue was identified and a fix was implemented within 46 minutes, with the service fully restored after monitoring confirmed the resolution.
AI Study creation does not appear to be working. We are investigating. Thank you for your patience
Components affected
UserTesting Test Launch FlowTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/11/2026 09:12PM
This incident has been resolved.
MONITORING
5 days ago - at 06/11/2026 08:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 06/11/2026 08:34PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 06/11/2026 08:27PM
AI Study creation does not appear to be working. We are investigating. Thank you for your patience
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