Outage in UserTesting
UserTesting dashboard chat widget is not working
Resolved MajorIncident Report
Summary AI Generated
The UserTesting dashboard's help button and Support chat widget stopped working, preventing users from accessing live chat support. Users were directed to submit support tickets through an alternative web form during the outage. The issue was resolved after 19 minutes of investigation and repair work.
The UserTesting dashboard's help button, which includes the Support chat widget, is currently not working. We are investigating and will fix this issue as soon as possible. If you need to contact our Support Team during this time, please submit a ticket here https://help.usertesting.com/hc/en-us/requests/new
Components affected
UserTesting Chat widgetTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/21/2026 12:09AM
This incident has been resolved.
INVESTIGATING
about 3 hours ago - at 05/20/2026 11:53PM
The UserTesting dashboard's help button, which includes the Support chat widget, is currently not working. We are investigating and will fix this issue as soon as possible. If you need to contact our Support Team during this time, please submit a ticket here https://help.usertesting.com/hc/en-us/requests/new
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