Outage in UserTesting
Degraded Platform Performance
Resolved MajorIncident Report
Summary AI Generated
The UserTesting platform experienced degraded performance for 23.3 hours, with users reporting slower than usual response times affecting the Test Launch Flow and Dashboard components. The issue was traced to problems with the authentication service, which was stabilized, followed by continued work to resolve remaining slow loading times. A fix was implemented and monitored before the incident was fully resolved.
We are currently investigating reports that the UserTesting platform is responding more slowly than usual.
Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more.
Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 05/20/2026 07:19AM
This incident has been resolved.
MONITORING
23 days ago - at 05/19/2026 04:16PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
23 days ago - at 05/19/2026 12:48PM
We have stabilized the issue affecting our authentication service and are continuing to monitor performance closely.
Our team is still actively working to resolve the slow loading times that some customers may be experiencing.
We’ll continue to share updates as we make progress.
IDENTIFIED
23 days ago - at 05/19/2026 10:11AM
We are continuing to work on a fix for this issue.
IDENTIFIED
23 days ago - at 05/19/2026 10:05AM
We are continuing to work on a fix for this issue.
IDENTIFIED
23 days ago - at 05/19/2026 08:12AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
23 days ago - at 05/19/2026 08:04AM
We are currently investigating reports that the UserTesting platform is responding more slowly than usual.
Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more.
Thank you for your patience.
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