Outage in UserTesting
Degraded Platform Performance
Major
May 19, 2026 - Started about 17 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating reports that the UserTesting platform is responding more slowly than usual.
Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more.
Thank you for your patience.
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Latest Updates ( sorted recent to last )
MONITORING
about 9 hours ago - at 05/19/2026 04:16PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 12 hours ago - at 05/19/2026 12:48PM
We have stabilized the issue affecting our authentication service and are continuing to monitor performance closely.
Our team is still actively working to resolve the slow loading times that some customers may be experiencing.
We’ll continue to share updates as we make progress.
IDENTIFIED
about 15 hours ago - at 05/19/2026 10:11AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 15 hours ago - at 05/19/2026 10:05AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 17 hours ago - at 05/19/2026 08:12AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 17 hours ago - at 05/19/2026 08:04AM
We are currently investigating reports that the UserTesting platform is responding more slowly than usual.
Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more.
Thank you for your patience.
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