Outage in UserTesting
Some UTZ studies cannot be ordered or resumed
Resolved MajorIncident Report
Summary AI Generated
UserTesting experienced a major incident where users could not launch new UTZ studies or resume paused ones, encountering error messages when attempting these actions. The issue affected the Test Launch Flow component for 9.4 hours. The problem was identified and fixed, with the service fully restored after a monitoring period.
We’re investigating an issue preventing new UTZ studies from being launched, and old paused UTZ studies from being resumed. Users see an error message when they try to launch or resume the test.
Components affected
UserTesting Test Launch FlowTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 05/28/2026 07:05AM
This incident has been resolved.
MONITORING
about 2 months ago - at 05/27/2026 10:25PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 05/27/2026 10:25PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 05/27/2026 09:44PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 05/27/2026 09:41PM
We’re investigating an issue preventing new UTZ studies from being launched, and old paused UTZ studies from being resumed. Users see an error message when they try to launch or resume the test.
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