Outage in UserTesting

We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work

Resolved Minor
September 13, 2024 - Started about 1 year ago - Lasted 4 days
Official incident page

Incident Report

We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work
Components affected
UserTesting Insights Summary

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/17/2024 09:42AM

This incident has been resolved.

MONITORING about 1 year ago - at 09/17/2024 09:09AM

Enjoy HQ is up and stable. Manual uploads are working as expected.

MONITORING about 1 year ago - at 09/16/2024 03:39PM

We have just received word that a fix was just deployed. All uploads with Documents (docx and PDF) and spreadsheets appear to be working as expected again. We believe Audio and Video uploads should be good to go as well but we are still monitoring these cases because they are much bigger files.

Thank you so much for your patience. We will provide another update regarding Videos and Audio when I know more.

IDENTIFIED about 1 year ago - at 09/16/2024 02:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 09/13/2024 08:19PM

We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work

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