Outage in UserTesting
We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work
Resolved Minor
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Outage Details
Components affected
UserTesting Insights SummaryLatest Updates ( sorted recent to last )
This incident has been resolved.
Enjoy HQ is up and stable. Manual uploads are working as expected.
We have just received word that a fix was just deployed. All uploads with Documents (docx and PDF) and spreadsheets appear to be working as expected again. We believe Audio and Video uploads should be good to go as well but we are still monitoring these cases because they are much bigger files.
Thank you so much for your patience. We will provide another update regarding Videos and Audio when I know more.
The issue has been identified and a fix is being implemented.
We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work
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