Outage in UserZoom

Issues accessing studies and results for studies in EU region

Resolved Minor
May 15, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are receiving reports of issues accessing results and loading studies in accounts for EU region. We are investigating and will update very soon.
Components affected
UserZoom Ratios & Responses UserZoom Unmoderated research methods UserZoom Video Player
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 05/15/2024 11:04AM

This incident has been resolved. Thanks for your patience.

MONITORING 10 months ago - at 05/15/2024 09:46AM

Result pages and access to studies should be accessible again, we are still monitoring the service to make sure everything works correctly. Apologies for the inconvenience.

INVESTIGATING 10 months ago - at 05/15/2024 09:38AM

We are receiving reports of issues accessing results and loading studies in accounts for EU region. We are investigating and will update very soon.

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