Check if UserZoom is down, official outages, user-reported issues, and outages map.
UserZoom is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 20 incidents since started monitoring UserZoom status in November 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official UserZoom outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Oct 20, 2025
09:01 AM PDT
|
Major
We are receiving reports of UserZoom Moderated services being down. We are looking into it. Thank...
|
about 6 hours |
|
Jul 01, 2025
06:49 AM PDT
|
Minor
We are currently investigating some issues reported when starting Moderated sessions for customer...
|
about 1 hour |
|
Apr 24, 2025
02:40 PM PDT
|
Minor
We are currently investigating this issue.
|
about 11 hours |
|
Jan 22, 2025
04:46 AM PST
|
Minor
We are aware of issues impacting IntelliZoom panelists from entering UserZoom studies. We are in ...
|
about 2 hours |
|
Dec 16, 2024
01:20 PM PST
|
Major
We are currently investigating an issue affecting users with EU-based accounts who may experience...
|
about 3 hours |
|
Oct 28, 2024
08:53 AM PDT
|
Minor
We are currently investigating an issue on Android where sound is cut off if a participant minimi...
|
2 days |
|
Oct 24, 2024
09:25 AM PDT
|
Minor
We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit...
|
about 17 hours |
|
Sep 13, 2024
01:34 PM PDT
|
Minor
We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documen...
We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documen...
|
4 days |
|
Sep 03, 2024
10:00 AM PDT
|
Minor
We are currently investigating an issue with EU accounts where embedding images into a question r...
|
about 17 hours |
|
May 15, 2024
02:38 AM PDT
|
Minor
We are receiving reports of issues accessing results and loading studies in accounts for EU regio...
|
about 1 hour |
See what users are saying about UserZoom issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
Carol.kitt@btinternet.com - Unable to get beyond initial details spoken by man on video. After details are spoken I am returned to initial details again and again. Survey does not open..
Rai - Type Status Report Message Request Forbidden. Transaction ID: 4a0f77ea-fe6139d8-c9b0904c-b64d6d28-6a0fd001-8 failed. Description The server understood the request but refuses to authorize it..
James - The results for my studies are not loading .
M - Site is not loading. Spinning animation.
Hillary - I am unable to login to userzoom after being previously redirected out of the platform and back to login. .
| Component | Status | Details |
|---|---|---|
| Analysis & Results status | OK | View details |
| Collect status | OK | View details |
| Manage status | OK | View details |
| Participant Experience status | OK | View details |
| Recruit status | OK | View details |
| Support & Education status | OK | View details |
Users are monitoring tens of services with IsDown. Here are some that are monitored together with UserZoom. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.
UserZoom is a user experience research and testing platform that facilitates study creation, participant recruitment, and data collection for both moderated and unmoderated studies.
Monitoring UserZoom since November 2023
Tracking 30 UserZoom services and regions
4 incidents in 2025
IsDown is a status page aggregator that monitors if UserZoom and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when UserZoom, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of UserZoom (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of UserZoom's 30 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from UserZoom and other services.
IsDown checks UserZoom official status page for major/minor outages or downtimes. A major outage is when UserZoom experiences a critical issue that severely affects one or more services/regions. A minor incident is when UserZoom experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a UserZoom outage, we send you an alert and update your dashboard and status page.
UserZoom and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in UserZoom status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
UserZoom publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors UserZoom and all their 30 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor UserZoom but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from UserZoom and other services.
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IsDown integrates with 20+ tools. Connect the status of UserZoom and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is UserZoom down?'
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While Downdetector relies on user-submitted reports to detect UserZoom outages, IsDown monitors UserZoom's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official UserZoom status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including UserZoom in a single dashboard. | ||
| Instant UserZoom outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of UserZoom official status and user-reported issues. | ||
| Maintenance feed for UserZoom | ||
| Granular alerts filtering by UserZoom components and regions. |
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UserZoom isn't down. You can check UserZoom status and incident details on the top of the page. IsDown continuously monitors UserZoom official status page every few minutes. In the last 24 hours, there were 0 outages reported.
UserZoom is currently operational. You can check UserZoom status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of UserZoom being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the UserZoom official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
UserZoom last outage was on October 20, 2025 with the title "UserZoom Moderated Down"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor UserZoom and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if UserZoom is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about UserZoom's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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