Outage in UserZoom

Data exports failing for generate in the North America region

Resolved Minor
November 05, 2025 - Started 17 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating some issues generating exports in the North America region accounts. We will update as soon as we know more about the issue. Thanks for your patience.
Components affected
UserZoom Data Exports

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 11/05/2025 09:23PM

This incident is now resolved and all exports done in the North America region should work as expected. Thank you for your patience and apologize for the incovenience.

IDENTIFIED 17 days ago - at 11/05/2025 09:08PM

The issue has been identified and we hope to fix the issue really soon. We appreciate your patience and will continue updating in here once we have applied the fix.

INVESTIGATING 17 days ago - at 11/05/2025 08:24PM

We are investigating some issues generating exports in the North America region accounts. We will update as soon as we know more about the issue. Thanks for your patience.

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