Outage in UserZoom
Studies with Video Questions are causing upload errors
Resolved MinorIncident Report
We have discovered an issue impacting UserZoom Mobile Studies that contain Video Questions where an error occurs when a participant tries to upload their session
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 02/03/2026 12:55PM
This incident has been resolved.
MONITORING
22 days ago - at 02/03/2026 12:14PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
22 days ago - at 02/03/2026 10:39AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
22 days ago - at 02/02/2026 08:28PM
We have discovered an issue impacting UserZoom Mobile Studies that contain Video Questions where an error occurs when a participant tries to upload their session
Latest UserZoom outages
Downloading/Sharing Clips currently not working for users in the US - about 1 month ago
Unable to log into UserZoom - about 1 month ago
Unable to log into UserZoom - 3 months ago
Connectivity issues in Europe - 3 months ago
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