Outage in UserZoom
Studies with Video Questions are causing upload errors
Resolved MinorIncident Report
We have discovered an issue impacting UserZoom Mobile Studies that contain Video Questions where an error occurs when a participant tries to upload their session
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/03/2026 12:55PM
This incident has been resolved.
MONITORING
3 months ago - at 02/03/2026 12:14PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 02/03/2026 10:39AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 02/02/2026 08:28PM
We have discovered an issue impacting UserZoom Mobile Studies that contain Video Questions where an error occurs when a participant tries to upload their session
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