Outage in UserZoom

Unable to log into UserZoom

Resolved Major
December 10, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware that some users may be experiencing login issues. Our team is actively investigating the problem, and we will share an update as soon as we have more information.
Components affected
UserZoom Login

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/10/2025 10:49AM

This incident has been resolved.

MONITORING 4 days ago - at 12/10/2025 10:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 12/10/2025 10:19AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 12/10/2025 10:04AM

We are aware that some users may be experiencing login issues. Our team is actively investigating the problem, and we will share an update as soon as we have more information.

Latest UserZoom outages

Connectivity issues in Europe - 13 days ago
Data exports failing for generate in the North America region - about 1 month ago
UserZoom Moderated Down - about 2 months ago
Issues starting Moderated sessions in some accounts in North America - 6 months ago
Issue with Text Display: Button Labels and Input Fields Not Showing Correctly. - 8 months ago

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