Outage in UserZoom
Downloading/Sharing Clips currently not working for users in the US
Resolved MajorIncident Report
We are seeing an issue impacting clips where they cannot be downloaded or shared. This issue is only impacting users in the US. We are currently investigating. Thank you for your patience and our apologies for any inconvenience.
Components affected
UserZoom Data ExportsNeed to monitor UserZoom outages?
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 01/16/2026 01:37PM
This incident has been resolved.
MONITORING
14 days ago - at 01/16/2026 12:41PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
15 days ago - at 01/15/2026 10:19PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
15 days ago - at 01/15/2026 09:00PM
We are seeing an issue impacting clips where they cannot be downloaded or shared. This issue is only impacting users in the US. We are currently investigating. Thank you for your patience and our apologies for any inconvenience.
Latest UserZoom outages
Unable to log into UserZoom - 17 days ago
Unable to log into UserZoom - about 2 months ago
Connectivity issues in Europe - 2 months ago
UserZoom Moderated Down - 3 months ago
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