Outage in UserZoom

Issues starting Moderated sessions in some accounts in North America

Resolved Minor
July 01, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating some issues reported when starting Moderated sessions for customers in North America. We will update as soon as we have more information.
Components affected
UserZoom Moderated in session experience
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 07/01/2025 02:49PM

The incident has been fully resolved. Again, thank you for you patience and apologies for the inconvenience.

MONITORING 5 days ago - at 07/01/2025 02:28PM

A fix has been implemented and the ability to start sessions should be restored for all accounts. We will be monitoring to ensure there's no further issues. Thank you for your patience.

IDENTIFIED 5 days ago - at 07/01/2025 02:03PM

We have identified the issue and are looking to restore access as soon as possible. Apologies for the inconvenience.

INVESTIGATING 5 days ago - at 07/01/2025 01:49PM

We are currently investigating some issues reported when starting Moderated sessions for customers in North America. We will update as soon as we have more information.

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