Outage in USG Services

ServiceNow Issues Reported

Resolved Major
August 13, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Enterprise Service Management has received reports of users experiencing issues with access to ServiceNow. We are actively working with the vendor to resolve this issue and will provide updates when available.
Components affected
USG Services ServiceNow
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/14/2024 01:20PM

Enterprise Service Management has confirmed that ServiceNow is stable. No additional issues have been reported.

If you are still experiencing issues with ServiceNow please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING about 2 months ago - at 08/13/2024 01:47PM

Enterprise Service Management has confirmed the full functionality of ServiceNow. We will continue to monitor this system for stability. If you are still experiencing issues with ServiceNow please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

INVESTIGATING about 2 months ago - at 08/13/2024 11:16AM

Enterprise Service Management has received reports of users experiencing issues with access to ServiceNow.

We are actively working with the vendor to resolve this issue and will provide updates when available.

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