Outage in USG Services

Network Outage - Multiple Campus Outage

Major
September 27, 2024 - Started 1 day ago
Official incident page

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Outage Details

The fiber between Wrens and Augusta is down. This in connection with the Waycross outage is causing the following campus outages: - Georgia Southern University (GASO1) - Georgia Southern University - NOC (GASO2) - East Georgia State College (EGA) - South Georgia State College (SGA) - South Georgia State College - Waycross Campus (WAY)
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 hour ago - at 09/28/2024 04:44PM

Fiber cuts:

* CRISP-FITZ fiber cut - Mediacom and Accelecom are working on restoration. In the area, we have multiple cuts across fiber belonging to multiple vendors. No ETR.
* ADEL-VAL fiber cut - The crew in the FITZ area will head to the Valdosta area after repairs are completed in Fitzgerald. No ETR.
* SSC - WREN - QAUG fiber cuts - WoW is working to restore the WREN-QAUG fiber and Accelecom has 3 technicians working on the Sandersville to Wren span. No ETR.

Campus Power Outages:

* SGA - South Georgia State College (Douglas)
* WAY - South Georgia State College (Waycross) - Last report from campus (late Friday afternoon) was that they expected power at both sites to be down for days.
* EGA - East Georgia College - Reports from Friday morning indicated a power outage at campus. We saw them come up briefly Friday, but our gear indicates power failed again last night -7:15pm.
* AUG/GRUSEC - Campus confirmed a power outage, although we were able to get to one of our shelves. Possibly a partial power outage or breaker.

Other affected Sites:

* VAL - Power has been restored and they are online via our backup metro-e. Their primary fiber path is still down due to the ADEL-VAL cut mentioned above.
* GASO1, GASO2 - They are up on their backup ISP although with limited functionality (no VPN access). They should come online when either the Waycross power outage or the SSC-WREN-QAUG cuts are fixed.
* MCGN, MCGA - The Augusta University primary paths go through the SSC-WREN-QAUG path and are down due to the cut. The backup path for MCGN and MCGA both go through AUG, which has a power outage. We were able to make some modifications to the optical gear to route a wave away from the shelves without power at AUG and bring MCGN and AUG back online. This will need to be undone once things normalize, but they are online for the time being.
* ABAC - Abraham Baldwin Agricultural College is down due to the combination of the CRISP-FITZ cut and SSC-WREN-QAUG cut. Once either one of them is repaired, ABAC should come back online.
* BRU2 - The College of Coastal Georgia is currently online via our metro-e backup circuit. Their primary fiber path is down due to the power outage at Waycross.
* Apogee services - Apogee services to the College of Coastal Georgia and to Abraham Baldwin Agricultural College are down and will come back online when a fiber path to those campuses are restored.
If you have reason to believe that your campus is listed incorrectly (i.e. you do have power), please call our HelpDesk at 706-583-2001.

IDENTIFIED about 22 hours ago - at 09/27/2024 07:59PM

Emergency services are still in the process of clearing roads to get to the WRENS and SSC fiber cuts. There is no ETR at this time.

IDENTIFIED 1 day ago - at 09/27/2024 09:56AM

The fiber between Wrens and Augusta is down. This in connection with the Waycross outage is causing the following campus outages:

- Georgia Southern University (GASO1)
- Georgia Southern University - NOC (GASO2)
- East Georgia State College (EGA)
- South Georgia State College (SGA)
- South Georgia State College - Waycross Campus (WAY)

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