Outage in USG Services

Outages Impacting USG Systems and Services

Resolved Major
February 11, 2025 - Started 11 days ago - Lasted about 21 hours
Official incident page

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Outage Details

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
Components affected
USG Services GeorgiaFIRST Marketplace UIT USG Services Albany State University USG Services Clayton State University USG Services East Georgia State College USG Services Kennesaw State University USG Services FPLAY USG Services Content Manager USG Services Fort Valley State University USG Services USO VPN USG Services Middle Georgia State University USG Services East Georgia State College (XPROD) USG Services Dalton State College USG Services GeorgiaVIEW Community (QPROD) USG Services Savannah State University (QPROD) USG Services Middle Georgia State University (XPROD) USG Services USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) USG Services Augusta University USG Services Dalton State College USG Services Clayton State University USG Services Georgia Southwestern State University (XPROD) USG Services OneUSG Connect – Benefits: Retirement @ Work USG Services Abraham Baldwin Agricultural College USG Services USO Athens Office USG Services Gordon State College (QPROD) USG Services Atlanta Metropolitan State College (QPROD) USG Services University of North Georgia (XPROD) USG Services Albany State University (QPROD) USG Services USG Training Initiatives (QPROD) USG Services USG Human Resources Office of Organizational Development (XPROD) USG Services Valdosta State University (XPROD) USG Services Dalton State College (XPROD) USG Services GIL USG Services USO Atlanta Office USG Services PeachNet Virtual Data Center USG Services University of Georgia USG Services MOVEit Managed File Transfer USG Services GALILEO USG Services Georgia ONmyLINE USG Services Kennesaw State University (QPROD) USG Services Savannah State University USG Services Abraham Baldwin Agricultural College USG Services FS1 File Sharing Service USG Services Georgia College & State University USG Services USO BoardEffect USG Services Valdosta State University USG Services Augusta University Financials USG Services Atlanta Metropolitan State College USG Services University of North Georgia USG Services ITS Data Center (DB300) USG Services USO SSO USG Services GeorgiaFIRST PeopleSoft Financials USG Services South Georgia State College USG Services Abraham Baldwin Agricultural College (XPROD) USG Services Georgia College and State University USG Services Georgia Gwinnett College USG Services Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) USG Services University of Georgia (QPROD) USG Services Columbus State University (XPROD) USG Services Gordon State College USG Services Georgia Student Finance Commission USG Services Georgia Southwestern State University USG Services College of Coastal Georgia USG Services Gordon State College USG Services Albany State University USG Services Albany State University USG Services Historical Organizations Directory USG Services South Georgia State College USG Services OneUSG Connect- Careers Applicant Access USG Services Valdosta State University USG Services OneUSG Connect – Benefits: Alight USG Services Clayton State University (XPROD) USG Services South Georgia State College USG Services USO Corporate Applications USG Services University of West Georgia USG Services Georgia State University (XPROD) USG Services Georgia Highlands College (QPROD) USG Services Georgia Southern University USG Services College of Coastal Georgia USG Services OneUSG Connect – Employee and Manager Self-Service USG Services Georgia Public Library Service USG Services Georgia Highlands College USG Services University of West Georgia (XPROD) USG Services OneUSG Connect – HPLAY USG Services College of Coastal Georgia (XPROD) USG Services Georgia Southern University USG Services USO Cybersecurity Alerts USG Services Georgia Department of Transportation USG Services Savannah State University USG Services USO Telephone System USG Services OneUSG Connect – Database USG Services South Georgia State College (QPROD) USG Services Georgia Gwinnett College USG Services Columbus State University USG Services Web Services (www.usg.edu) USG Services Fort Valley State University (XPROD) USG Services Atlanta Metropolitan State College USG Services Georgia Institute of Technology USG Services Georgia Gwinnett College USG Services USO Email and Calendar USG Services Competency Based Education (XPROD) USG Services Georgia Law Reapportionment Office USG Services OneUSG Connect – Core Practitioner USG Services Middle Georgia State University USG Services Georgia State University USG Services AUFPLAY USG Services Savannah State University USG Services USO Shared Services Center USG Services Finding Aids USG Services Middle Georgia State University USG Services Georgia Gwinnett College (QPROD) USG Services USO Conference Rooms/Classrooms USG Services Fort Valley State University USG Services OneUSG Connect - TCP Time Clocks USG Services Georgia Southwestern State University USG Services GIL Express USG Services GeorgiaVIEW Online Learning Environment (QPROD) USG Services OneUSG Connect – HTRN USG Services GeorgiaVIEW Online Learning Environment (XPROD) USG Services USO Teams USG Services GeorgiaFIRST Marketplace USG Services East Georgia State College USG Services Fort Valley State University USG Services GAfutures USG Services University of West Georgia USG Services Abraham Baldwin Agricultural College USG Services Augusta Health eShop USG Services PeachNet Cloud Backup USG Services USG Identity Proxy USG Services ARCNAS USG Services USG Status Page USG Services INGRESS Registration Sharing System USG Services College of Coastal Georgia USG Services USO SharePoint / OneDrive USG Services Augusta University USG Services Atlanta Metropolitan State College USG Services Columbus State University USG Services Georgia Southwestern State University USG Services GA DOE K-12 Network USG Services Georgia College and State University (QPROD) USG Services Data Warehouse and Business Intelligence USG Services Georgia Archives USG Services Georgia Department of Audits USG Services Dalton State College USG Services Virtual Vault USG Services USG Technology Store USG Services UGA Data Center (Boyd) USG Services Georgia Southern University USG Services Columbus State University USG Services Apogee USG Services ServiceNow
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 02/12/2025 01:35PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the affected USG Systems and Services. The systems should continue operating normally.

In the event that you experience any further issues with with access to USG Systems and Services. , please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING 11 days ago - at 02/11/2025 05:36PM

Information Technology Services (ITS) has restored full functionality of the affected USG Systems and Services. We will continue to monitor the systems for stability. If you are still experiencing issues with access to any USG System or Service, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING 11 days ago - at 02/11/2025 04:41PM

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

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