Outage in USG Services

GeorgiaBEST Banner Managed Services Issue Reported - Atlanta Metropolitan State College

Resolved Major
March 24, 2025 - Started about 1 month ago - Lasted 4 days
Official incident page

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Outage Details

Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing issues connecting to Banner Application Navigator Admin Pages. Additional information will be posted here when the issues are confirmed.
Components affected
USG Services Atlanta Metropolitan State College
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 03/28/2025 01:39PM

Information Technology Services (ITS) has confirmed that GeorgiaBEST Managed Services is functioning normally at this time.

In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING 30 days ago - at 03/28/2025 12:45PM

Information Technology Services (ITS) has confirmed that GeorgiaBEST Managed Services is functioning normally at this time.

In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING about 1 month ago - at 03/25/2025 08:16PM

Information Technology Services (ITS) has restored full functionality of Banner access at Atlanta Metropolitan State College. We will continue to monitor this system for stability. If you are still experiencing issues with access to Banner, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING about 1 month ago - at 03/24/2025 07:25PM

Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting to Banner Application Navigator Admin Pages. Additional information will be posted here when the issues are confirmed.

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