Outage Impacting USG Systems and Services

After monitoring the situation, we are happy to report that the issues with OneUSG Connect system connectivity have been resolved. The system should continue operating normally.

We recommend that users take extra steps to clear their cache from previous browser sessions in order to log into the application successfully.

Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410

If you experience any further issues, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu

Information Technology Services (ITS) is reporting that INGRESS Registration Sharing System, and SSO authentication for Gordon State College and Savannah State University are now fully operational.

If you are still experiencing issues with access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

OneUSG Connect is now available.

We recommend that users take extra steps to clear their cache from previous browser sessions in order to log into the application successfully.

Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410

We will continue to monitor the system for stability, and will post further updates on other services as they become available.

If you experience any further issues, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu

Information Technology Services (ITS) has identified the root cause and is actively working on a fix with the vendor. Information Technology Services (ITS) will be working continuously until services are restored and will provide updates as they become available.

We are continuing to investigate this issue. Updates will be posted here as they become available.

We are continuing to investigate this issue.

Information Technology Services (ITS) is aware of infrastructure issues affecting several services and are currently investigating possible causes.

Information Technology Services (ITS) is experiencing an outage affecting access to some services including OneUSG and GeorgiaFirst. Affected users may be experiencing problems with access to these services. Updates will be posted here as they become available.