Outage in USG

OneUSG Connect Issues Reported - Non-Production Environments

Resolved Major
November 12, 2024 - Started 3 months ago - Lasted about 17 hours
Official incident page

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Outage Details

OneUSG Connect Support has received reports of users experiencing connection issues to OneUSG- Non-Production Environments. We are actively monitoring and will provide updates as they are made available. We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available. If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Components affected
USG One Connect - HPRE USG One Connect – HPLAY
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/13/2024 02:19PM

The issues with OneUSG- Non-Production Environments has been resolved. The system should continue operating normally.

In the event that you experience any further issues, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu

INVESTIGATING 3 months ago - at 11/12/2024 10:47PM

The issues with OneUSG Connect – HPLAY Non-Prod have been resolved. The system should continue operating normally.

However, HPRE Non-Prod and HTRN Non-Prod are still currently experiencing issues.

We are actively monitoring and will provide updates as they are made available.

INVESTIGATING 3 months ago - at 11/12/2024 10:32PM

The issues with OneUSG Connect – HPLAY Non-Prod have been resolved. The system should continue operating normally.

However, HPRE Non-Prod and HTRN Non-Prod are still currently experiencing issues.

We are actively monitoring and will provide updates as they are made available.

INVESTIGATING 3 months ago - at 11/12/2024 09:40PM

OneUSG Connect Support has received reports of users experiencing connection issues to OneUSG- Non-Production Environments.

We are actively monitoring and will provide updates as they are made available.

We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu

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