Outage in USG

Issues with Reporting for GeorgiaFIRST Financials

Resolved Minor
March 11, 2025 - Started about 2 months ago - Lasted 3 days
Official incident page

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Outage Details

Information Technology Services (ITS) is currently investigating reports of notifications and reports not being emailed as expected from GeorgiaFIRST Financials. Additionally, we are aware of issues with accessing reports in Report Manager. We appreciate your patience as we work to resolve these matters.
Components affected
USG GeorgiaFIRST PeopleSoft Financials
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/14/2025 06:48PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of GeorgiaFIRST Financials. The system should continue operating normally.

In the event that you experience any further issues with email notifications, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING about 2 months ago - at 03/12/2025 01:54PM

Information Technology Services (ITS) has restored full functionality of email notifications. We will continue to monitor this system for stability. If you are still experiencing issues with email notifications, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING about 2 months ago - at 03/12/2025 12:49PM

Information Technology Services (ITS) has restored full functionality of email notifications. We will continue to monitor this system for stability. If you are still experiencing issues with email notifications, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING about 2 months ago - at 03/11/2025 04:22PM

Information Technology Services (ITS) is currently investigating reports of notifications and reports not being emailed as expected from GeorgiaFIRST Financials. Additionally, we are aware of issues with accessing reports in Report Manager.

We appreciate your patience as we work to resolve these matters.

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