Outage in UXCam
Partial outage in session processing
Resolved Minor
January 10, 2023 - Started almost 3 years ago
Official incident page
Official incident page
Incident Report
During an infrastructure migration process, we faced an unexpected downtime of around 15 mins. This impacted the upload of sessions from the devices. The change has been reverted and the system is operating in a normal state. The sessions that failed to upload during the time of the issue have started to upload, and due to the burst of traffic, we are facing delays in sessions getting processed. Our system is catching up. We will keep you all posted.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 01/10/2023 01:55PM
Our system has recovered and is operating normally.
MONITORING
almost 3 years ago - at 01/10/2023 01:19PM
The number of sessions in the queue waiting to get processed has started to decrease. We expected around 30 mins for the system to get back to normal. We will keep you posted.
MONITORING
almost 3 years ago - at 01/10/2023 12:53PM
Our system is still catching up to the high traffic and running at maximum capacity to process the incoming sessions. We will update you with the latest status in about 15 mins.
MONITORING
almost 3 years ago - at 01/10/2023 12:21PM
During an infrastructure migration process, we faced an unexpected downtime of around 15 mins. This impacted the upload of sessions from the devices. The change has been reverted and the system is operating in a normal state. The sessions that failed to upload during the time of the issue have started to upload, and due to the burst of traffic, we are facing delays in sessions getting processed. Our system is catching up. We will keep you all posted.
Latest UXCam outages
Delay in session processing - 2 months ago
Delay in session processing - about 1 year ago
Outage in session replay - over 1 year ago
Delay in session-processing - over 1 year ago
Outage in UXCam Dashboard - over 1 year ago
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