Validis API: 401 Unauthorized error

This incident has been resolved.

We have deployed the fix to address the issue. Thank you for your patience whilst we worked on solving this.

We will continue to monitor the system to ensure everything runs smoothly.

We have successfully identified the cause of the issue that's affecting our services. Our team is currently implementing a fix to resolve this.

We will continue to provide updates on our progress and notify you once the issue has been fully resolved.

We’re currently aware of an issue where users receive a 401 Unauthorized error when a contact is not assigned to a company/engagement on the Validis platform.

This error will only appear for users uploading with on-premise accounting packages using Validis API. Customers uploading through the Validis portal are not affected.

The workaround for this issue is to add an SME contact to the engagement via API or through the Validis portal. Our Support team can assist with applying the workaround, please contact support@validis.com.

We are actively investigating this as an urgent priority.

Apologies for the inconvenience, we will continue to provide updates via this status page.