Outage in Validis
Validis API: 401 Unauthorized error
Resolved MinorIncident Report
We’re currently aware of an issue where users receive a 401 Unauthorized error when a contact is not assigned to a company/engagement on the Validis platform.
This error will only appear for users uploading with on-premise accounting packages using Validis API. Customers uploading through the Validis portal are not affected.
The workaround for this issue is to add an SME contact to the engagement via API or through the Validis portal. Our Support team can assist with applying the workaround, please contact support@validis.com.
We are actively investigating this as an urgent priority.
Apologies for the inconvenience, we will continue to provide updates via this status page.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 03/06/2025 09:23AM
This incident has been resolved.
MONITORING
about 1 year ago - at 03/05/2025 10:30AM
We have deployed the fix to address the issue. Thank you for your patience whilst we worked on solving this.
We will continue to monitor the system to ensure everything runs smoothly.
IDENTIFIED
about 1 year ago - at 03/04/2025 02:00PM
We have successfully identified the cause of the issue that's affecting our services. Our team is currently implementing a fix to resolve this.
We will continue to provide updates on our progress and notify you once the issue has been fully resolved.
INVESTIGATING
about 1 year ago - at 03/03/2025 06:16PM
We’re currently aware of an issue where users receive a 401 Unauthorized error when a contact is not assigned to a company/engagement on the Validis platform.
This error will only appear for users uploading with on-premise accounting packages using Validis API. Customers uploading through the Validis portal are not affected.
The workaround for this issue is to add an SME contact to the engagement via API or through the Validis portal. Our Support team can assist with applying the workaround, please contact support@validis.com.
We are actively investigating this as an urgent priority.
Apologies for the inconvenience, we will continue to provide updates via this status page.
Latest Validis outages
Validis CA: Degraded Report Load Time - about 2 months ago
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Validis: Client portal timeout - 6 months ago
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