Outage in Valimail

Authentication Infrastructure Issue

Resolved Minor

November 12, 2024 - Started about 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

We have deployed a fix to our authentication infrastructure for Valimail Enforce. We believe we have determined the root cause of the issue and that this fix should resolve authentication issues for all customers. We will provide regular updates as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.

Components affected

Valimail Authentication Infrastructure

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 11/12/2024 11:25PM

This incident has been resolved.

MONITORING about 1 year ago - at 11/12/2024 06:49PM

We are continuing to monitor for any issues.

MONITORING about 1 year ago - at 11/12/2024 01:57PM

We have deployed a fix to our authentication infrastructure for Valimail Enforce. We believe we have determined the root cause of the issue and that this fix should resolve authentication issues for all customers.

We will provide regular updates as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.

Latest Valimail outages

Support outage - 14 days ago

Customer support system outage - about 1 year ago

Missing Data in Authentication Report UI (November 30th-present) - about 1 year ago

Application slowness - about 1 year ago

Intermittent Application error - 2024-10-11 - over 1 year ago

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