Outage in Valimail

Customer support system outage

Resolved Major
December 05, 2024 - Started 11 months ago - Lasted 28 minutes
Official incident page

Incident Report

We've identified an issue with our customer support system that affects opening support requests and accessing our knowledge base. For urgent matters, please contact your Valimail Account Manager directly. We appreciate your patience as we work with our support system provider to resolve this issue. Reference to provider incident: https://www.intercomstatus.com/us-hosting/incidents/01JEC2Y8F5F5QQX4G9ZG23KG28

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/05/2024 07:31PM

This incident has been resolved, and we have confirmed that all support systems are working properly.

MONITORING 11 months ago - at 12/05/2024 07:15PM

Our support system provider has implemented a fix. We are starting to see functionality return to in-app messaging, email support, and our knowledge base. We will continue to monitor the situation.

IDENTIFIED 11 months ago - at 12/05/2024 07:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 12/05/2024 07:04PM

We've identified an issue with our customer support system that affects opening support requests and accessing our knowledge base. For urgent matters, please contact your Valimail Account Manager directly. We appreciate your patience as we work with our support system provider to resolve this issue.
Reference to provider incident: https://www.intercomstatus.com/us-hosting/incidents/01JEC2Y8F5F5QQX4G9ZG23KG28

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