Outage in Valimail
Support outage
Resolved MajorIncident Report
We are aware of an outage with our product support software provider and are monitoring for a resolution closely. This outage affects our in-app support and ticket routing, as well as our knowledge base and some in-product workflows. If you have an urgent request, please reach out to your Valimail account manager or email support@valimail.com.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 01/09/2026 09:33PM
This incident has been resolved. We appreciate your patience!
IDENTIFIED
14 days ago - at 01/09/2026 07:56PM
We are aware of an outage with our product support software provider and are monitoring for a resolution closely. This outage affects our in-app support and ticket routing, as well as our knowledge base and some in-product workflows. If you have an urgent request, please reach out to your Valimail account manager or email support@valimail.com.
Latest Valimail outages
Customer support system outage - about 1 year ago
Missing Data in Authentication Report UI (November 30th-present) - about 1 year ago
Application slowness - about 1 year ago
Authentication Infrastructure Issue - about 1 year ago
Intermittent Application error - 2024-10-11 - over 1 year ago
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