Outage in Valimail

Missing Data in Authentication Report UI (November 30th-present)

Resolved Minor
December 02, 2024 - Started 12 months ago - Lasted about 16 hours
Official incident page

Incident Report

We are currently investigating an issue where DMARC report data is not visible in the Valimail UI starting on 11/30/2024 onwards. If you have any questions, please reach out to support at support@valimail.com.
Components affected
Valimail Application Valimail Application

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 12/03/2024 05:19PM

We have successfully resolved all intermittent errors and confirmed that all DMARC report data is current. We will continue to monitor our platform's performance.

MONITORING 12 months ago - at 12/03/2024 06:30AM

A fix was deployed to mitigate the issue. We will continue to observe our platform’s performance. Please note that we have confirmed that our authentication infrastructure has not been affected, and this is strictly an application UI issue.

INVESTIGATING 12 months ago - at 12/03/2024 05:09AM

We are continuing to investigate the issue. Thank you for your patience.

INVESTIGATING 12 months ago - at 12/03/2024 05:08AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 12/03/2024 01:16AM

We are currently investigating an issue where DMARC report data is not visible in the Valimail UI starting on 11/30/2024 onwards. If you have any questions, please reach out to support at support@valimail.com.

Latest Valimail outages

Customer support system outage - 12 months ago
Application slowness - about 1 year ago
Authentication Infrastructure Issue - about 1 year ago
Intermittent Application error - 2024-10-11 - about 1 year ago
2024-09-30 Performance Issue in Enforce - about 1 year ago

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