Temporary Service Disruption Customer Support Call Centre-Phone Lines

This incident has been resolved.

We are continuing to work on a fix for this issue.

Update - We are aware of a widespread Google Cloud outage that began on June 12, 2025. As our Contact Centre relies on Google Cloud for certain functionalities, this outage is currently impacting our services.

What’s Happening?
According to reports from Downdetector and other sources, this global outage is affecting numerous platforms that depend on Google’s infrastructure, including our Contact Centre due to issues with Google’s Identity and Access Management services. This has caused widespread disruptions for businesses worldwide.

Our Response
Our team is actively monitoring the situation and working closely with Google to ensure services are restored as quickly as possible. Google is addressing the issue, and we are committed to keeping you informed as updates become available.

What You Can Do
Stay updated on the outage via our status Status Page at https://status.vanillasoft.com

We understand how critical our customer support team is to your business, and we sincerely apologize for the inconvenience caused by this outage. As a reminder, our team is ready to serve you via email at support@vanillasoft.com or chat via our support portal.

Once again, thank you all for your patience and understanding.

VanillaSoft Support

The engineers have identified the issue and a fix is being implemented.

Our telephony provider for our call centre is currently experiencing a temporary service disruption. Their engineers are currently investigating the cause.

Your Customer Support team is still available via email (support@vanillasoft.com) or by chat via your support portal on the VanillaSoft platform.

Thanking you in advance for your patience during this service disruption.

VanillaSoft Customer Support