Outage in Vanta
Vanta web app periodically failing to load pages
Resolved Major
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Outage Details
We have identified an issue where the Vanta web app is failing to load pages. Users may encounter a "Something went wrong" error in various parts of the product. This is affecting all customers.
Our team is investigating the root cause and will provide an update as soon as possible.
Components affected
Vanta Web AppLatest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 08/29/2025 10:24PM
This incident is now resolved.
Affected users will need to perform a hard refresh of their browser. Steps to perform a hard refresh can be found here: https://filecamp.com/support/problem-solving/hard-refresh/
If hard refreshing the browser does not work, they will need to clear cache. Steps to clear browser cache can be found here. https://help.vanta.com/en/articles/11345877-clearing-your-browsers-cache-and-cookies
MONITORING
about 3 hours ago - at 08/29/2025 08:35PM
A fix has been implemented and we are monitoring the results. Users affected will need to perform a hard refresh of their browser. Steps to perform a hard refresh can be found here: https://filecamp.com/support/problem-solving/hard-refresh/
IDENTIFIED
about 4 hours ago - at 08/29/2025 08:10PM
We've identified a likely root cause of the issue and are working on restoring.
INVESTIGATING
about 4 hours ago - at 08/29/2025 07:44PM
We have identified an issue where the Vanta web app is failing to load pages. Users may encounter a "Something went wrong" error in various parts of the product. This is affecting all customers.
Our team is investigating the root cause and will provide an update as soon as possible.
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